15 Days Return Policy**
Pls Note Actual product colour as per photo displayed may vary as per computer screen resolution
We have a very clear returns policy for the actual amount received by us for Gemstones. Our inspection period is 15 days, starting with the day you have received the stone. If by any chance u find our product is not matching to what it is shown and proven different by any other reputed labs certificate and describe differently then return it and we will refund your payment. It is that simple! No exceptions. No discussions. No delays. There is no re-enlisting or re-stocking fee. The only condition is that the item must be returned unchanged, undamaged and including the complete packaging, documentation, certificates, free gifts, etc. Shipping charges(International shipping 30$ and Domestic India shipping Rs 200), payment gateway processing fees (5% in case of online payment includes shipping charges ,customs clerance and packaging fees) are not refundable in all cases..
Once Product is received back in satisfactory condition within 15 days of purchase we will initiate refund back in 2-3 working days and credit back through same payment mode in ur paid account in 2-3 working days
Since we carry the major cost (and the work) of a return, it is in our foremost business interest not to show or present any stone better than it actually is. A returned stone is bad news for us. Therefore we do everything to ensure that what you see is what you get. At the end of the day, every return raises our cost, which is in nobody's interest.
All good/products confirmed as recieved in satisfactory condition by buyer,and in future if buyer wants to return stone for any reason anytime Below Exchange & Cash Refund Policy Applicable.
Kindly contact us by email or phone for return instructions or if you have any questions regarding our returns policy.
**Striclty no return for reason gems not suiting and Gemstone Once Set In a Ring/Pendant/Jewellery Cannot Be Return Under 15 days return policy, We Can Only Replace It As Per Our Below lifetime Exchange/Buy Back Policy..
Lifetime Exchange Policy*
Venusjewellers.com sell gemstones which are 100% genuine & natural which are precious and always have value as the natural resources are limited and as they are depleted, your gemstone becomes rare. Therefore at Venusjewellers we Exchange our gemstones at Below Mentioned % of there Selling price throughout lifetime under the following conditions:
| Gemtone price | Buy Back Against Cash | Exchange Against New Gemstone |
| Below Rs 10000/carat | No Buy Back | No Exchange |
| Above Rs 10000/carat | No Buy Back | 70% Of Selling Price |
*Applicable condition
1)Strictly 70% Value Of Store Credit Coupen will be issued for future/Replacement purchases..
2)New Stones Purchased Under Exchange Policy are Not Applicable for 15 Days Money back Return Policy
3)Exchange stone Purchase Have to be higher price then applicable replacment value of stone
4)Exchange for gold and silver value will not be consider in stone exchange value,it will be calculated seperately against new gold or silver only
Terms :
• Customers must return the gemstone With Original Bill Or Bill Soft Copy & its certificate to avail exchange facility.
• Gemstones must remain in the same condition as when sold. Any scratches or damages would attract reduction in the exchange percentage at the sole discretion of Venusjewellers.
• Exchange value will be calculated on the actual value of the stone, excluding all other additional charges such as shipping fee and payment gateway fee.
• Pls Note Venusjewellers Is based India and Our Base Currency Is INR, All received payment are converted in INR On receipt date only,Hence Any future Refund irrespective of paid currency and its value refund amount will be calculated based on INR received on paid Date, Any Curreny rate fluctuation will not be entertain as we are not currency traders.
• This Exchange Policy is only applicaple for Stones Purchased from Venusjewellers.com only
• We Exchange only loose gemstones (Studded gemstones must be removed from jewelry).
• Pls Note Water Borne Gems Like Pearl & Red Coral and Delicate gems like Cats eye and Emerald Do Not Come Under Any Kind Of Exchange Policy.
. Any ongoing Festival offers ,Discounts are not valid on Returns and Buy back scheme,Normal Price will apply
*Above Policy Is Subject to change Without Prior Intimation - Major Last Date Modified - 22/11/2024
Major change Is BuyBack Against Cash Previous 50% and Current Nil,All Purchased Made Before above date (22/11/2024) is applicable for 50% cash return for gems worth rs 10000/ct and above value except pearl and corals
*Previous majaor change 20/07/2020 - in old policy it was 60% cash return and 70% exchange for new stone since 2010
