CASH ON DELIVERY - QUESTIONS

What is Cash on Delivery?

Cash on Delivery means that you will pay the courier person in Cash when your order reaches you, and not while at the time of placing the order.

Is Cash on Delivery available for all locations?

Cash on Delivery is available only in certain locations in India.
Unfortunately, courier companies don't offer this service in all locations, and hence, once you place your order, our customer service team will assist you in case, Cash on Delivery is not available for your pincode.
Typically, all big metros, and most big towns can avail the Cash on Delivery facility. Certain states like West Bengal are completely unavailable for Cash on Delivery.

Is Cash on Delivery available for all products?

Cash on Delivery is available for all non-customized orders. Customized Orders refer to an order, which is specifically created for you are not available for cash on delivery

For example, Gemstone in a pendant, ring is a customized order. Similarly orders including customized certificate (such as GII, IGI,) is also a customized order.

How does Cash on Delivery work?

When you place a Cash on Delivery order, our customer support agent verifies your name, address, phone details in your order, as well as Cash on Delivery availability in your location. Based on what the agent finds out, you will be informed of the approval via email, or denial via phone.
Once approved, we start working on your order, and dispatch it via the Cash on Delivery courier company.
The Cash on Delivery courier company agent will bring the package to your home once it reaches your city.
You will have to pay him the amount in Cash so that he can give the package to you.

How many days does it take?

Cash on Delivery takes the same number of days to deliver as typical normal courier.
For metros, courier companies typically take 2 to 4 days to deliver the product from the date dispatched. For non-metros, courier companies typically take 3 to 7 days to deliver the product from the date it is dispatched.

Can I pay the Cash on Delivery courier person in any other way than Cash?

No, our COD partner will only accept cash payment at the time of delivery.

Will the Cash on Delivery courier person call before he comes?

Typically, the Cash on Delivery courier person do not call or SMS on the first attempt. You will receive a SMS in case, you weren't at home when the arrive, and you can co-ordinate with them so that the second attempt is successful.

Can I open the package before paying the money?

No. Courier boys are not allowed to have any open packets with them - even if you are going to accept the delivery afterwards. Hence, you must pay them Cash for them to hand over the package to you. This is unfortunately, a policy of the courier companies and is non-negotiable.
Please be rest assured that the content of your package will be as per your order. In the unlikely circumstance, of you receiving a faulty product, or unhappy with the product, venusjewellers.com has a 15-Day No-Questions-Asked Return Policy. Do read more details about the Return Policy on http://venusjewellers.com/returns-buy-back-policy-1

Can I track my Cash on Delivery shipment online?

Yes, we only ship your products through couriers where your shipment can be tracked online. Once your order is shipped you will be sent an email with the web link to track your shipment online.